Formal Letter Comprehension
Dear Sir,
On 15th November 2014, I along with my family members visited your restaurant for High-tea. It was my grandmother’s birthday so we all decided to take her out and celebrate the occasion in a befitting manner. However, I regret to state that the service we received was very pathetic and put a damper on our cheerful mood.
To begin with we had called a day earlier and booked a table for ten for the 5:00 pm slot. However, when we arrived there the receptionist denied having booked our table. After a lot of pleading to check the list again she realised that the receptionist who had taken our reservation was absent. We had to wait for an hour while she sorted out the mix up. Finally we were shown to our table. As we sat down we realised that the table had not been cleared as the dirty crockery and cutlery were piled up on one end. It took several reminders to the waiter before they were cleared and fresh plates and cutlery were brought.
However, we decided to make the best of the situation and enjoy the food. Here we faced another disappointment. Most of the food items had been consumed and had not been replenished. We had to make repeated requests before this was done. The food that was brought was cold and tasteless. By this time we had had enough so we decided to settle the bill and leave.
I would really appreciate it if you could look into these issues and try to rectify them before you lose customers. As manager of a restaurant of this repute you must see to it that the staff under you is efficient and the food served is palatable and of good quality. You also need to look into the service provided by your waiters.
I hope that you will take effective measures to iron out these issues.
Yours Sincerely,
ABC
On whose birthday, the customer visited the restaurant?
Grandmother
Grandfather
Granddaughter
Grandson
Select the right type of this letter
Congratulation
Complain
Condolence
Thank you
Why do they wait for an hour before reaching the reserved table?
The receptionist reserved the table was absent
The family member reached late
The grandmother reached late
The hotel manager was absent
The food that was brought was
Fresh
Tasteless
Smelly
Eaten
How many aspects the writer requested the manager to look into?
2
3
4
5
Select the most suitable synonym for ‘damper’.
Curb
Restraint
Obstacle
Sticky
Select the most suitable antonym for ‘replenish’.
Refill
Re-freshen
Exhaust
Restore
Which of the following statement is true.
Family members visited restaurant for high-tea
Booked a table for 7
The served food was hot
The food served was delicious
Which of the following statement is false
They reserved the table for 05:00pm
The receptionist was present
It was a grandmother’s birthday
The crockery was not clean
When the customers had reserved the table?
05:00pm
06:00pm
07:00pm
08:00pm
(Answers can be submitted in comment box)
Comments
Post a Comment